Refund Policy

Effective Date: May 31, 2026
Service: Snap4ID

This Refund Policy forms part of, and should be read together with, our Terms of Service. It explains when you are entitled to a refund for a Snap4ID photo and how to request one. Our goal is simple: if our service does not give you a usable, compliant photo, you should not be out of pocket.

§ 1. What You Are Buying

1. Snap4ID is a digital service that verifies, crops, and enhances a facial photo you provide so that it meets the requirements of the document you select (the "Product").
2. The Product is digital content delivered to you immediately after successful payment. The payment and sale are handled by our Merchant of Record, Paddle (see § 4 of the Terms of Service).

§ 2. Digital Content and the Right of Withdrawal

1. Because the Product is digital content delivered immediately, the standard 14-day "cooling-off" right of withdrawal does not apply once delivery has begun with your express consent. You give that consent when you click to process and download your photo.
2. This does not affect the specific refund rights described below, which we offer regardless of the withdrawal exception.

§ 3. Money-Back Guarantee

1. We stand behind the compliance of our Product. If an official authority rejects your photo for reasons attributable to the photo itself (for example, background, dimensions, head position, or quality), you are entitled to a full refund.
2. To claim under this guarantee, contact us within 30 days of the rejection and attach proof of the rejection — for example, an official letter or a screenshot from the official system showing the reason given.
3. The guarantee does not cover rejections for reasons unrelated to the photo (for example, errors in your application form, missing documents, or eligibility issues).

§ 4. Service-Failure Refunds

1. If a technical fault on our side prevents us from delivering a usable, compliant photo — for example, a processing error or an inability to produce a valid output from a suitable source photo — you are entitled to a full refund.
2. You do not need to provide proof of rejection for a service-failure refund; just describe what went wrong.

§ 5. Duplicate and Accidental Charges

1. If you were charged more than once for the same order, or charged in error, contact us and we will refund the duplicate or erroneous charge in full.

§ 6. What Is Not Refundable

1. A change of mind after you have downloaded a compliant photo.
2. Rejection of a photo for reasons unrelated to its compliance (see § 3.3).
3. A photo that cannot be made compliant due to the quality or content of the source image you provided, where this was indicated before purchase.

§ 7. How to Request a Refund

1. Email service@snap4.id with your order or transaction reference, the email address used for the purchase, and a short description of the problem. For an Acceptance Guarantee claim, attach the proof of rejection described in § 3.2.
2. We will review and respond to refund requests within 14 days of receiving all required information.

§ 8. How Refunds Are Issued

1. Approved refunds are issued through our Merchant of Record, Paddle, to your original payment method. Depending on your bank or card provider, it may take several business days for the refunded amount to appear.
2. You may also contact Paddle directly regarding a payment in accordance with Paddle's Buyer Terms; we remain happy to help in either case.

§ 9. Contact

Questions about this policy or a specific order? Email us at service@snap4.id. For how we handle your personal data, see our Privacy Policy.